Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Information We Collect

ClexPay collects various types of information to provide and improve our services:

Personal Information

  • Identity Information: Full name, date of birth, nationality, and government-issued ID details
  • Contact Information: Email address, phone number, and residential address
  • Financial Information: Bank account details, transaction history, and payment information
  • Verification Documents: Government-issued IDs, utility bills, and other KYC documents

Technical Information

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on platform, and interaction patterns
  • Location Data: General location based on IP address for security and compliance purposes

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing cryptocurrency transactions, giftcard exchanges, and airtime purchases
  • Verifying user identity and maintaining account security
  • Providing customer support and resolving disputes
  • Complying with AML/KYC regulations and reporting requirements
  • Preventing fraud, money laundering, and other illegal activities
  • Analyzing usage patterns to improve our services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: Trusted third-party service providers who assist us in payment processing, identity verification, and data hosting
  • Legal Requirements: When required by law or to comply with legal processes, court orders, or regulatory requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality agreements

4. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication mechanisms
  • Network Security: Firewalls, intrusion detection, and monitoring systems
  • Regular Audits: Periodic security assessments and penetration testing

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Update your account information through your dashboard
  • Deletion: Request deletion of your account and associated data
  • Portability: Obtain a copy of your data in a portable format

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Account Information: Retained while your account is active
  • Transaction Records: Retained for 7 years as required by Nigerian law
  • KYC Documents: Retained for 5 years after account closure
  • Communication Records: Retained for 3 years for customer service purposes

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us analyze and improve platform performance
  • Security Cookies: Detect suspicious activity and prevent fraud

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights:

  • Email: [email protected]
  • Phone: +234 (0) 123 456 7890
  • Address: Shop 11 AAA, Excel Ventures Plaza, Okpanam Road, Asaba, Delta State, Nigeria

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify users of significant changes through email or platform notifications. Continued use of our services after updates constitutes acceptance of the revised policy.